Vista Support

Web Addresses and Log-in Instructions:

SPSU's WebCT/Vista Page: http://webct.spsu.edu
     Includes links to the Online Support Center, USG Browser Checker, and a listing of scheduled Maintenance times

Vista Log-in Page: http://spsu.view.usg.edu
     (eCore and WebBSIT will use a different log-in page.)

• Click the Log In button.
• Enter your User Name and Password, then click OK.
  Note: Your User name is the same as your SPSU email prefix (usually the first initial of your first name, followed by last name, in some cases with a number for similar names. Ex: jsmtih3) You do not need to put in the @spsu part of your email. Your Password is the same password that you use to access SPSU email.

Browser Checkers

Before requesting techical support, be sure that your computer and broswer are configured correctly by running the USG Browser Checker: http://www.usg.edu/usgweb/browserchecker/

..also, Vista has a built-in browser checker, located at the top-right of the login page and the myWebCT page. (https://u.view.usg.edu/webct/browserchecker.dowebct?)

Online Support Center (Vista): http://help.view.usg.edu

Most questions can be answered by searching the knowledge base topics, and live support is also available. For more information and tips on how to use the online support center, view this Introduction Guide.

The OSC offers four methods for receiving technical help:

1. Search: Go to the web site above and search the Knowledge Base topics for your problem. Most problems will be found using this method along with the action you should take to correct the issue.
2. Submit a ticket: if you cannot find what you need after one or two searches, then, submit a ticket.
3. Chat: there is a live chat link to communicate with a technologist. If your preliminary search of the Knowledge Base didn’t solve your problem, try this live alternative.
4. Call: the OSC provides a toll-free number on the OSC web site. This should never be your first choice for assistance.

SPSU IT Helpdesk: http://www.spsu.edu/infotech/help/

This is the SPSU’s support helpdesk for faculty, staff, and students. The helpdesk is trained for first level troubleshooting and will file work orders when the problems cannot be resolved via the phone. The Helpdesk provides phone support for technical issues: Hornet Connect, Webmail, on-campus connectivity, SPSU account activation,

Phone: 678-915-4357

SPSU Account Management Page: http://accounts.spsu.edu

Students initialize their SPSU NETWORK ID, email passwords at this address. Students can reset their password, faculty must contact the IT HELPDesk to reset their SPSU Network IDs. Faculty, Staff and Students can set an away message, or forward their email to another account.

Office of Distance Learning: http://dl.spsu.edu/

Support and training for Vista and Wimba Live Classroom, and faculty development.

E-mail: bshah@spsu.edu
Phone: 678-915-3166
Room: C135
Hours: Monday- Thursday: 8:00am-7:00pm, Friday: 8:00am-5:00pm

SPSU Registrar’s Office: http://www.spsu.edu/registrar/registration.html

The Registrar’s Office provides BANNER PIN resets, transcript services, and course registration.
Phone: 678-915-7246